# Add note to teammates

A note to teammates can be used as a reminder, Just in case in the below case whenever the User selects the Refund option the agent will receive the notes from the bot about the instruction/caution. Note these notes will not be visible to bot users.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2Fv2nenrOH5pwhfuByVqiQ%2Fimage.png?alt=media&#x26;token=d5457aa1-652b-459d-a410-eb50dba67406" alt=""><figcaption></figcaption></figure>

**Live Chat Screen**

The note can be seen on the Live Chat screen plus an agent also make some notes by clicking on the bottom of the screen on Note.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FgxPK9OtrccDc3vek6T08%2Fimage.png?alt=media&#x26;token=29c56399-b99c-484f-b108-f679205d9832" alt=""><figcaption></figcaption></figure>