> For the complete documentation index, see [llms.txt](https://docs.rapidbott.com/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rapidbott.com/help-center/flow-builder/steps/resume-bot-automation.md).

# Resume Bot Automation

If a bot stops responding, user messages can go unanswered unless an agent intervenes. To prevent this, we've implemented several ways to resume bot automation seamlessly. Let's explore these methods in detail.

### **Basic Action Resume Bot** <a href="#basic-action-resume-bot" id="basic-action-resume-bot"></a>

#### **Simple and Effective** <a href="#simple-and-effective" id="simple-and-effective"></a>

You can resume automation at any point in your flow using the action node. Here's how:

1. **Navigate to the Action Node**: Find the point in your flow where automation needs to resume.
2. **Select Basic Actions -> Resume Automation**: This will instantly reactivate the bot, allowing it to continue its tasks and respond to users.

This straightforward method ensures the bot gets back on track without missing a beat.

<figure><img src="/files/nVtk5odPc9qOgIc2ecnk" alt=""><figcaption></figcaption></figure>

### **Resume in Live Chat** <a href="#resume-in-live-chat" id="resume-in-live-chat"></a>

In live chat, agents often work within a timed framework. To ensure automation resumes smoothly:

1. **Monitor the Timer**: A timer usually manages the duration of agent responses.
2. **Click the 'X' Sign**: This action closes the timer and resumes the bot's automation.

<figure><img src="/files/yeAF3TKV32grwmroFbQ5" alt=""><figcaption></figcaption></figure>