Set SMS Opt-in & Opt-Out
Last updated
Last updated
If you need to send an SMS to a user using the chatbot, be sure to set up this action before the Send SMS node.
To make sure a user doesn’t receive any SMS from the bot, use this action.
The email or SMS will not send out if the user isn’t opt-on for SMS & Email.
To configure SMS Opt-in or Opt-out for users in bulk, follow these steps:
Go to Bot -> Bot Users.
Check the box next to the user(s) you want to configure.
Click on Bulk Action.
Select Set SMS Opt-In or Set SMS Opt-Out.
This configuration will include or exclude the user from SMS notifications sent by the bot. If SMS Opt-in is not enabled, the system will avoid sending SMS to that user.
