# Talk to human/Pause automation

This doc will guide you on how to allow users to talk with your agent and pause automation when needed.

**Talk to Human & Pause Automation in the Flow**

1. **Pause Automation in the Flow:**

* At any point in the flow, you can provide users the option to talk to a human agent.
* This feature pauses the automation temporarily, allowing real-time human interaction.
* In Action node -> Basic actions -> Talk to Human/Pause Automation

<figure><img src="/files/BiCNZ2DpMlw9euUBqDh8" alt=""><figcaption></figcaption></figure>

2. **Adding Pause from Live Chat:**

* You can also initiate a pause directly from the live chat interface.

<figure><img src="/files/P1lCNEB5VY7EoebgaABk" alt=""><figcaption></figcaption></figure>


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