Talk to human/Pause automation

This doc will guide you on how to allow users to talk with your agent and pause automation when needed.

Talk to Human & Pause Automation in the Flow

1. Pause Automation in the Flow:

• At any point in the flow, you can provide users the option to talk to a human agent.

• This feature pauses the automation temporarily, allowing real-time human interaction.

• In Action node -> Basic actions -> Talk to Human/Pause Automation

1. Adding Pause from Live Chat:

• You can also initiate a pause directly from the live chat interface.