Blacklists(Only available in SMS channel)

New Feature - Blacklist 🚨

Rapidbott now allows its users to add bot users to blacklist. Once added to the blacklist, no messages can be sent to these users.

The advantage of this feature is that it frees you of the worry of accidentally messaging a user that does not want to be contacted, saving you from violating any TCPA regulatory laws.

This feature is only available on SMS bots

If the user texts "STOP" they will automatically be added to the blacklist.

Black List Actions

The Blacklist Actions can be found in the Advanced Actions section of the action node.

Search From Blacklist

This action is used to search for users which are already present inside the blacklist using their phone numbers.

The black list can also be accessed from the Tools section, under blacklists tab:

Add To Blacklist

This action allows you to add bot users into the black list using their phone number.

Remove From Blacklist

This action allows you to remove bot users from the black list using their phone number.

Exporting Blacklist

You can export the bot users inside the blacklist from the tools section. The members list will be a CSV file.

Method to Blacklist - Trigger

You can set this trigger to be triggered every time a user text "stop" and use it to add them to the blacklist.

You can set this trigger by going to the Automation tab and selecting "received in Blacklist" from the drop down.