Labels

Labels function similarly to tags, however they can be accessed across different bots in the same workspace.

How to use Labels

Where can you find it: Under Content, you can see the labels

To explain how labels work, we have two bots in the same workspace. One of them is Whatsapp Bot, while the other is Omni Channel.

When you create a label, you can access it in all bots that share the same workspace.

How you can use in sub-flows: In action node -> basic action -> add and remove label.

You may now view these labels in Live Chat.

How to use workspace labels in Global Contacts

The workspace label is shared across different bots in the same workspace. so if you have added the same label in different bot, it’s possible for you to filter out all the bot user that meet your segment requirement.

In the global contacts, you can click the “filter” icon, and then build and share the segment based on the workspace labels.

For example, we have created “new customer” label, and it’s shared across all the bots in the same workspace, and you can create the filter like the screenshot below

Once it’s saved, you can save this as public or private segment, and then your team can access these contacts easily from the left sidebar.

That’s how you can use the labels with global contact add-on.