> For the complete documentation index, see [llms.txt](https://docs.rapidbott.com/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rapidbott.com/help-center/platform/agents-group-chat.md).

# Agents Group Chat

* [Making An Agent Group Chat](#making-an-agent-group-chat)
* [Using Group Chat](#using-group-chat)
  * [Tagging Agents](#tagging-agents)
  * [Replies](#replies)
  * [Notes](#notes)
* [Managing Group Chats](#managing-group-chats)

{% embed url="<https://youtu.be/WQp7yDoD7dQ>" %}

Rapidbott now allows the users to let their live agents handle their conversations in groups of their own. This is a great feature for businesses that have many live agents and keeping tabs or discussing issues in between by a supervisor is difficult.

### Making An Agent Group Chat <a href="#making-an-agent-group-chat" id="making-an-agent-group-chat"></a>

On your Rapidbott dashboard, click on the “Agent Group Chat” Tab and then Open Chat to start seeing the channel/groups.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FYifFl26mePpdTxoZzt24%2FAgent%20Group.png?alt=media&amp;token=4831b2f7-b200-49ef-ab19-658a3015ca02" alt=""><figcaption></figcaption></figure>

Click on the icon to start a new group.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FedbFI2gMLUT9d5pzLvYL%2FAgent%20Group%201.png?alt=media&amp;token=2f2f56f0-5348-43f2-a2fe-b40a0907f98b" alt=""><figcaption></figcaption></figure>

Edit the details for the group and then press create.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FTBII3pOlhEEUs8WfbAHb%2FUntitled.png?alt=media&amp;token=41a0b91c-4f89-4061-b12f-102b9140463e" alt=""><figcaption></figcaption></figure>

### Using Group Chat <a href="#using-group-chat" id="using-group-chat"></a>

The group chat can be used in a similar manner as the normal live chat, but with additional features. Some of those are discussed below:

#### Tagging Agents <a href="#tagging-agents" id="tagging-agents"></a>

Click on the variable icon and select the agent you want to tag inside the chat from the pop-up menu

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F1NVwojU0t6PAMzxfxw8L%2FUntitled.png?alt=media&amp;token=ef3c01e9-bd37-49d6-a1b9-da90fead936f" alt=""><figcaption></figcaption></figure>

#### Replies <a href="#replies" id="replies"></a>

In order to send a reply, click on the “reply” window and click on send to send icon on the message

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FUr7oviG6JhrOMmzzmebC%2FUntitled.png?alt=media&amp;token=c555f5f6-87ef-48b3-99e0-27b64f250ab0" alt=""><figcaption></figcaption></figure>

#### Notes <a href="#notes" id="notes"></a>

In order to send a note, click on the “Note” window and click on the send to send icon the note.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F2RTuI4vS3k1cCdKMU3oc%2FUntitled.png?alt=media&amp;token=322697db-cdf5-4691-a4d7-1333d1955b71" alt=""><figcaption></figcaption></figure>

You can also filter the conversation to notes only by clicking on the tick box above.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F0MIlI4ce1On6OkYKYaEk%2FUntitled.png?alt=media&amp;token=60248517-070c-4c83-ac03-704885e4d470" alt=""><figcaption></figcaption></figure>

### Managing Group Chats <a href="#managing-group-chats" id="managing-group-chats"></a>

You can manage multiple groups by clicking on the group icon and selecting the group you want to edit (you can only edit the groups created by you)

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F7I23kCsM4qtXxwIIyQnN%2FUntitled.png?alt=media&amp;token=677603f4-59e5-43ca-8ed0-bc5814db0aee" alt=""><figcaption></figcaption></figure>

Click on the pencil icon to edit the group.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FZwA8CWZ8NAoAl3XPchuP%2FUntitled.png?alt=media&amp;token=52439f60-6db6-48eb-97cc-4f736bbbb1d3" alt=""><figcaption></figcaption></figure>