# Agents Group Chat

* [Making An Agent Group Chat](#making-an-agent-group-chat)
* [Using Group Chat](#using-group-chat)
  * [Tagging Agents](#tagging-agents)
  * [Replies](#replies)
  * [Notes](#notes)
* [Managing Group Chats](#managing-group-chats)

{% embed url="<https://youtu.be/WQp7yDoD7dQ>" %}

Rapidbott now allows the users to let their live agents handle their conversations in groups of their own. This is a great feature for businesses that have many live agents and keeping tabs or discussing issues in between by a supervisor is difficult.

### Making An Agent Group Chat <a href="#making-an-agent-group-chat" id="making-an-agent-group-chat"></a>

On your Rapidbott dashboard, click on the “Agent Group Chat” Tab and then Open Chat to start seeing the channel/groups.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FYifFl26mePpdTxoZzt24%2FAgent%20Group.png?alt=media&#x26;token=4831b2f7-b200-49ef-ab19-658a3015ca02" alt=""><figcaption></figcaption></figure>

Click on the icon to start a new group.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FedbFI2gMLUT9d5pzLvYL%2FAgent%20Group%201.png?alt=media&#x26;token=2f2f56f0-5348-43f2-a2fe-b40a0907f98b" alt=""><figcaption></figcaption></figure>

Edit the details for the group and then press create.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FTBII3pOlhEEUs8WfbAHb%2FUntitled.png?alt=media&#x26;token=41a0b91c-4f89-4061-b12f-102b9140463e" alt=""><figcaption></figcaption></figure>

### Using Group Chat <a href="#using-group-chat" id="using-group-chat"></a>

The group chat can be used in a similar manner as the normal live chat, but with additional features. Some of those are discussed below:

#### Tagging Agents <a href="#tagging-agents" id="tagging-agents"></a>

Click on the variable icon and select the agent you want to tag inside the chat from the pop-up menu

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F1NVwojU0t6PAMzxfxw8L%2FUntitled.png?alt=media&#x26;token=ef3c01e9-bd37-49d6-a1b9-da90fead936f" alt=""><figcaption></figcaption></figure>

#### Replies <a href="#replies" id="replies"></a>

In order to send a reply, click on the “reply” window and click on send to send icon on the message

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FUr7oviG6JhrOMmzzmebC%2FUntitled.png?alt=media&#x26;token=c555f5f6-87ef-48b3-99e0-27b64f250ab0" alt=""><figcaption></figcaption></figure>

#### Notes <a href="#notes" id="notes"></a>

In order to send a note, click on the “Note” window and click on the send to send icon the note.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F2RTuI4vS3k1cCdKMU3oc%2FUntitled.png?alt=media&#x26;token=322697db-cdf5-4691-a4d7-1333d1955b71" alt=""><figcaption></figcaption></figure>

You can also filter the conversation to notes only by clicking on the tick box above.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F0MIlI4ce1On6OkYKYaEk%2FUntitled.png?alt=media&#x26;token=60248517-070c-4c83-ac03-704885e4d470" alt=""><figcaption></figcaption></figure>

### Managing Group Chats <a href="#managing-group-chats" id="managing-group-chats"></a>

You can manage multiple groups by clicking on the group icon and selecting the group you want to edit (you can only edit the groups created by you)

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2F7I23kCsM4qtXxwIIyQnN%2FUntitled.png?alt=media&#x26;token=677603f4-59e5-43ca-8ed0-bc5814db0aee" alt=""><figcaption></figcaption></figure>

Click on the pencil icon to edit the group.

<figure><img src="https://2144409983-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHbDmB8MlZRo4hzrDiO0X%2Fuploads%2FZwA8CWZ8NAoAl3XPchuP%2FUntitled.png?alt=media&#x26;token=52439f60-6db6-48eb-97cc-4f736bbbb1d3" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.