FAQ's

I need assistance

No problems, if you didn't find what you were looking for in the help tab 'just to the lower left' of the dashboard. Reach out to us via the support chat at the bottom right.

Our amazing support team is always on standby to help.

Do you have a free trial?

Yes we do you can sign up for a 7-day full access trial

What happens when my free trial is over?

When this happens you have two choices. Either upgrade to a paid plan or enjoy our free forever plan instead.

How does Email and SMS pricing work?

We don't charge you to send emails. It's FREE. You can connect through SMTP or Sendgrid or Gmail. For sending SMS, Rapidbott doesn't handle the billing for SMS, you can sign up directly with our service provider(Twilio, Signalwire or Message media), Check their official pricing for details.

Can I cancel at any time?

Yes you can without any issues. Just go to your billing section to cancel the plan.

Are you GDPR & HIPPA compliant?

Yes, Rapidbott is GDPR & HIPPA compliant

What does 1 bot in business plan means?

1 bot means 1 Facebook page or 1 whatsapp number or 1 Instagram account, etc. And we offer omni channel, if you put this 1 bot in the omni channel, you can build the bot that available in the 8 channels we support currently(Messenger, WhatsApp, Instagram, Wechat, Line, Viber, Google Business Messenger, Telegram)

You can read more here

Server IP list to white list

For some service, you might need to white list Rapidbott servers. here is a list of our current server IP address:

149.28.162.222, 
45.77.235.71, 
139.180.179.231, 
45.76.116.253, 
207.148.82.236, 
149.28.165.44, 
45.76.112.39, 
149.28.171.58,
45.32.241.149,
45.77.235.182,
207.148.83.13, 
149.28.174.184, 
45.32.241.210, 
45.63.27.155, 
45.76.124.212,
139.180.182.47,
149.28.183.97,
45.77.232.239,
139.180.169.236,
139.180.165.176,

Full ip ranges:

45.32.188.0/22
45.32.240.0/21
45.63.24.0/21
45.76.112.0/20
45.77.48.0/22
45.77.232.0/21
103.43.72.0/22
104.156.232.0/23
107.191.56.0/23
108.61.96.0/24
108.61.168.0/23
108.61.184.0/23
108.61.212.0/23
108.61.251.0/24
139.180.160.0/20
139.180.176.0/21
149.28.160.0/19
207.148.80.0/21

We will update this list if we are adding more servers.