FAQ's
I need assistance
No problems, if you didn't find what you were looking for in the help tab 'just to the lower left' of the dashboard. Reach out to us via the support chat at the bottom right.
Our amazing support team is always on standby to help.
What happens when my free trial is over?
When this happens you have two choices. Either upgrade to a paid plan or enjoy our free forever plan instead.
How does Email and SMS pricing work?
We don't charge you to send emails. It's FREE. You can connect through SMTP or Sendgrid or Gmail. For sending SMS, Rapidbott doesn't handle the billing for SMS, you can sign up directly with our service provider(Twilio, Signalwire or Message media), Check their official pricing for details.
Can I cancel at any time?
Yes you can without any issues. Just go to your billing section to cancel the plan.
What does 1 bot in business plan means?
1 bot means 1 Facebook page or 1 whatsapp number or 1 Instagram account, etc. And we offer omni channel, if you put this 1 bot in the omni channel, you can build the bot that available in the 8 channels we support currently(Messenger, WhatsApp, Instagram, Wechat, Line, Viber, Google Business Messenger, Telegram)
You can read more here
Server IP list to white list
For some service, you might need to whitelist Rapidbott servers. here is a list of our current server IP address:
Full ip ranges (recommend):
45.32.188.0/22
45.32.240.0/21
45.63.24.0/21
45.76.112.0/20
45.77.48.0/22
45.77.232.0/21
103.43.72.0/22
104.156.232.0/23
107.191.56.0/23
108.61.96.0/24
108.61.168.0/23
108.61.184.0/23
108.61.212.0/23
108.61.251.0/24
139.180.160.0/20
139.180.176.0/21
149.28.160.0/19
207.148.80.0/21if you need to add by ip only, use the following ip address list
149.28.162.222,
45.77.235.71,
139.180.179.231,
45.76.116.253,
207.148.82.236,
149.28.165.44,
45.76.112.39,
149.28.171.58,
45.32.241.149,
45.77.235.182,
207.148.83.13,
149.28.174.184,
45.32.241.210,
45.63.27.155,
45.76.124.212,
149.28.174.115,
45.32.191.37,
139.180.182.184,
108.61.168.104,
108.61.185.7,
45.76.121.201,
45.32.246.113,
45.63.31.21,
207.148.86.36,
149.28.164.132,
149.28.169.43,
207.148.81.185,
207.148.85.170,
149.28.183.224,
45.32.190.87,
45.76.115.233,
207.148.84.156,
107.191.56.88,
207.148.84.7,
149.28.160.120,
45.77.50.144,
149.28.188.6,
45.77.49.131,
45.32.244.161,
139.180.172.64,We will update this list if we are adding more servers.
last updated: 2024-12-04
Why your bot is sending duplicate messages?
So if your bot is sending duplicate message, it might be the following reasons:
For messenger channel, It’s possible you connect more than 1 app in your page advance settings. Please make sure you only connect Rapidbott app to your page.
For WhatsApp cloud API, it’s possible that you used the same webhook URL in two different apps in your Facebook Developer account.
That’s the most common reason, please double check above points, if you still have questions, do send email to our support.
Why I can't see test number when I synced my WhatsApp Cloud API?
The reason you didn’t see the test number from cloud API is that, once you have connected with real number in your Cloud API, the test number is no longer offered from meta.
Button link to external website can't open
We have received some ticket about the website url not opening.
So in the button settings, you will see the screenshot below:
You can choose “Native”, it will open on the new tab. it will works on all the website.
All the options below: Full - 100%; Medium - 75%; Compact - 50%, all these option will open the website in iFrame. Because some of the website don’t support open in iFrame, so you will face the issue.
Error with Woocommerce Action
If you are having an issue with Woocommerce action:
Get customer information
Create customer
It’s most likely you are seeing the below error message:
It’s because the permission of your Woocommerce integration, you need to give “Read & Write” right as per the screenshot below:
If you still don’t see any results from “Get customer information” action, make sure you select the fields to “All”
How to format date time?
There are date time custom field in Rapidbott, sometime, you want to format them properly.
Here is a few formats you can reference.
The following characters can be used:
d - The day of the month (from 01 to 31)
D - A textual representation of a day (three letters)
j - The day of the month without leading zeros (1 to 31)
l (lowercase 'L') - A full textual representation of a day
N - The ISO-8601 numeric representation of a day (1 for Monday, 7 for Sunday)
S - The English ordinal suffix for the day of the month (2 characters st, nd, rd or th. Works well with j)
w - A numeric representation of the day (0 for Sunday, 6 for Saturday)
z - The day of the year (from 0 through 365)
W - The ISO-8601 week number of year (weeks starting on Monday)
F - A full textual representation of a month (January through December)
m - A numeric representation of a month (from 01 to 12)
M - A short textual representation of a month (three letters)
n - A numeric representation of a month, without leading zeros (1 to 12)
t - The number of days in the given month
L - Whether it's a leap year (1 if it is a leap year, 0 otherwise)
o - The ISO-8601 year number
Y - A four digit representation of a year
y - A two digit representation of a year
a - Lowercase am or pm
A - Uppercase AM or PM
B - Swatch Internet time (000 to 999)
g - 12-hour format of an hour (1 to 12)
G - 24-hour format of an hour (0 to 23)
h - 12-hour format of an hour (01 to 12)
H - 24-hour format of an hour (00 to 23)
i - Minutes with leading zeros (00 to 59)
s - Seconds, with leading zeros (00 to 59)
u - Microseconds (added in PHP 5.2.2)
e - The timezone identifier (Examples: UTC, GMT, Atlantic/Azores)
I (capital i) - Whether the date is in daylights savings time (1 if Daylight Savings Time, 0 otherwise)
O - Difference to Greenwich time (GMT) in hours (Example: +0100)
P - Difference to Greenwich time (GMT) in hours:minutes (added in PHP 5.1.3)
T - Timezone abbreviations (Examples: EST, MDT)
Z - Timezone offset in seconds. The offset for timezones west of UTC is negative (-43200 to 50400)
c - The ISO-8601 date (e.g. 2013-05-05T16:34:42+00:00)
r - The RFC 2822 formatted date (e.g. Fri, 12 Apr 2013 12:01:05 +0200)
U - The seconds since the Unix Epoch (January 1 1970 00:00:00 GMT)Also you can reference from the link below:
Bot Add-Ons
Rapidbott now allows users to extend the capabilities of their build by opting for add-ons which increase the limits of various nodes such as timeout period, webhook limitations, etc.
Refer to the following list of add-ons and increase your build’s robustness today!
⚠️ All add-ons are monthly payments and bot specific.
Inbound Webhook Limits
You can now increase the limit of your webhooks by purchasing an add-on. The current webhook limit is 500/day.
Add-On
Follow the below structure for webhook limit expansion:
500/day - Included ~~ 15K requests/per month
1000/day - $20 per month ~~ 30K requests/per month
2000/day - $40 per month ~~ 60K requests/per month
3000/day - $60 per month ~~ 90K requests/per month
4000/day - $80 per month ~~ 120K requests/per month
5000/day - $100 per month ~~ 150K requests/per month
10000/day - $200 per month ~~ 300K requests/per month
For example, if you want to increase the limit by 3k, then change the quantity to 3 and it will cost you 60$.
Max time out & External Request Timeout Period
You can now increase the timeout period of your external requests by purchasing an add-on. The current external timeout limit is 15 seconds.
Add-On
You can increase the timeout limit by 10 seconds for 20$ each.
For example, if you want to increase the limit by 30 seconds, then change the quantity to 3 and it will cost you 60$.
OpenAI Timeout Period
You can now increase the timeout period of your OpenAi actions by purchasing an add-on. The current OpenAI timeout limit is 30 seconds.
Add-On
You can increase the timeout limit by 10 seconds for 20$ each.
For example, if you want to increase the limit by 30 seconds, then change the quantity to 3 and it will cost you 60$.
Webchat widget is not working
There might be multiple reasons why your webchat widget might not work.
Below are a few reasons why this might be.
Widget is not showing
the main reason why this happens is the domain you are using the webchat widget on is not whitelisted.
You can do so by going into the webchat widget settings by pressing the gear icon and then press “Whitelist Domain”
Widget is not triggering the correct flow
if you are using Wordpress please disable all plugins you might have active, including caching plugins. then check if the issue still remains.
In most cases the caching plugin will be the culprit as it will minify the widget installation code and remove the ref parameters if you added them correctly.
If this is the case you might want to look to exclude the webchat widget from being minified to prevent this from happening
Rapidbott Bot Users/Contacts explained
1. What is a Bot User?
A bot user is anyone who interacts with your chatbot via DMs or comments.
2. Is the bot user limit per bot or for the workspace?
Bot user limit is implemented on the workspace level and the resources (X number of users) are shared between all the chatbots created under the same workspace.
However, a secondary bot user limit can be set on per chatbot basis. This ensures that a chatbot does not consume more resources then allocated or intended.
For example;
you have a workspace with basic business plan and 1 additional chatbot. The resources you have are as follows;
2 chatbots (FB & Insta) + 1000 bot users
You can setup user limits on both chatbots to ensure both chatbots only consume assigned number of bot users.
How to set bot user limits
The process to set-up a rule to limit chatbot to X number of bot users is very simple and straightforward. We are using Facebook chatbot as an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace.
When you open a Facebook chatbot, click on settings right at the bottom left corner (as shown in the image), then the first section is “Bot Users Limit”.
Once you decide and select a number, please click save in order for the settings to take effect.
3. Will the bot stop when reaching limits?
First of all, Rapidbott has an "auto clean up bot user" feature which can help you control the bot user amount and prevent exceeding the "bot user limit" on your workspace.
Unlike other chatbots in the market, Rapidbott actually cares about you.
Once your workspace consumes all bot user limits, the chatbots will not stop working. Rather Rapidbott system will automatically start deleting old users with the longest last engagement duration to accommodate new users who could be your High Intent Leads.
So, your Leadgen, Customer Support and Ecommerce chatbots will never stop working.
4. What is the cost of extra bot users?
If your business needs higher bot user limits you can always buy add-ons. The pricing for additional users is as follows;
$5 per month for every 1000 bot user
$30 per month for every 10,000 bot users
5. How to set up rules to automatically remove the bot user?
The process to set-up a rule to automatically remove bot users is very simple and straightforward. We are using Facebook chatbot for an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace.
When you open a Facebook chatbot, click on settings right at the bottom left corner (as shown in the image), then the second section is “Bot Users Auto Cleanup”. This is where you will set the number of bot users you want to automatically delete on daily basis.
Once you select a number, it also give your the option to set a user condition to be more specific.
Once you decide and select a number, please click save in order for the settings to take effect.
6. Business plan - how many comments will be responded?
Rapidbott does not operate on the per conversation model but rather per subscriber model. Any person who interacts (DM/Comment) with the Chatbot becomes a subscriber/bot user.
A standard Pro plan has 1000 bot users limit. This includes people who interact with your chatbot via DM messages and comments. This limit is shared between all the chatbots created in a workspace.
The limit of 1000 bot users is on workspace level instead of chatbot level. So if you have 2 chatbots in your workspace (e.g 1 Facebook chatbot + 1 WhatsApp chatbot), both chatbots will share the same user limit for the workspace which is 1000 in total for both chatbots.
A chatbot will continue to engage with users/leads/customers via DMs or comment replies till the count reaches 1000 bot users.
After the count reaches 1000 users, the bot will not stop but will rather start deleting the first user with the highest last interaction time to accommodate the new user.
Multiple language support
Rapidbott support multiple languages, and you can find the multiple language settings in your user profile as per screenshot below
and then you can find the multiple language options under the below settings:
Here is the languages Rapidbott currently support:
English
Arabic
简体中文
Spanish
French
Hebrew
Portuguese(Brazil)
Turkish
Why voice bot didn't call users
If you are using an inbound webhook to generate a voice bot user and call the user, the user is successfully created but the phone call didn't fire, please check your geo settings in your Twilio account. Sometimes you will need to unlock the geo restriction to call a certain number.
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