Use cases
We now know why you should use an intelligent Rapidbott, so let’s take a deeper look into how you can use your AI Rapidbott. There is of course an unlimited number of ways you can use a Rapidbott, but we are going to highlight the three most common use cases.
Customer service
Probably the first department to come to mind when thinking of implementing a Rapidbott is Customer Service. Because service teams are often overwhelmed with customers asking questions at all times of the day, it becomes easy to understand how a Rapidbott can make a difference here.
In the case of customer service, your Rapidbott would be primarily focused on recognising the most frequently asked questions and providing the correct answers to them. Implementing this kind of Rapidbott would seem like it’d be as simple as loading your FAQ’s into the knowledge of the Rapidbott, but in reality there’s more to it.
Excellent customer service is not just about answering questions, but also about understanding your customers’ needs and guiding them to the solution best suited to them. Conversational is the key here, as oftentimes the real solution someone is trying to find goes beyond just the first question they ask.
Just like a real life agent would do, your Rapidbott can also ask follow up questions to better understand the underlying problems and provide a fitting solution. So when designing a Customer Service Rapidbott, it is important to consider the conversational side of the conversation. Think about how your customers ask their questions, how colleagues would respond to them and how customers would like to be guided through the appropriate steps.
Lead generation
Where the classic example of a Rapidbottgoes above and beyond for your customers, a more recent trend puts your Rapidbott to use for your Marketing and Sales teams as well. With the proper setup, a commercial Rapidbott can easily bridge the gap between service and sales.
Picture this: your customers are browsing your website, looking for the right information. To help them along, your Rapidbott steps in and guides them through the wealth of information. But instead of leaving them with the answer to their questions, the conversation goes one step further. Right at the moment when your customers are satisfied with the service they received, your digital assistant asks one more important question: “Would you like to receive more information about this?” or perhaps “Can I help with a quote for the products you just found?”.
Your Rapidbott proceeds to ask them all the details you want to know; name, contact information, interests, maybe even about budgets. All this information is then shared with your Marketing and Sales teams, increasing the count of your fully qualified leads. Your colleagues can now continue with their Sales funnel, as they have a complete package of information, ready to use in their follow up.
How about this! : Imagine being able to get leads and sales just from a comment on Facebook or even from an Instagram story 😮 With today's advancements of AI and Rapidbotts, your Social media visitors can simply comment on your social media posts and either be sent a message/DM to continue their journey through your pre-made flow, or use AI to take over and respond directly in the comments to answer any support questions they may have. We can't wait to show you the enormous potential you're about to discover! Hint, imagine being able to follow up with abandoned carts right in the comments section from your Facebook ads and offer them a custom discount coupon to get them to purchase from you in seconds... We are just touching the surfaces here!
HR & recruitment
A newer, interesting use case for Conversational AI combines the strengths of service Rapidbotts and commercial Rapidbotts, creating a powerful digital assistant for your Human Resources department.
Where service is usually focused towards your customers, it is important not to forget that your colleagues are in need of service too. Ask any HR manager and they’ll tell you that they too are sometimes overwhelmed with questions from their colleagues. Holidays, contracts, overtime or payments are just a few of the topics your colleagues can have troubles with. Here it becomes easy to see how your Rapidbott can come to the rescue.
When implementing an HR Rapidbott for internal service, your colleagues can be provided with answers to all their questions instantly. Further actions can be then taken by your Rapidbott to automate even more processes and alleviate most of the pressures your HR department is currently experiencing.
Sales is not the only team benefiting from lead generation. When your business is growing, new positions are opening up all the time, and it can be a challenge to find the right people to fulfil these new roles. In the same way your Rapidbott can generate new commercial leads, new applicants for your job openings can easily be qualified by asking the right questions automatically.
By asking questions about experience, education, salary expectations or skills, your Rapidbott can easily eliminate unqualified candidates and provide your HR department with only the right people for the job. Your colleagues can then spend their valuable time interviewing the qualified candidates to find the right match for your company.
Be sure to check out the Flochat getting start guide
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