Set your goals
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We want to be sure you get off to a flying start. As the saying goes, to be prepared is half the victory, and the best preparation is knowing what you want to achieve. Therefore, the first thing we advise you to do is to decide on which goals you want to reach with your Rapidbott.
There are probably many things coming to your mind when thinking of goals for your Rapidbott . Here it’s important to consider when your Rapidbottwould be a success for you. Do you want to automate at least 60% of your FAQ’s? Or do you want to generate at least 20 new leads per week? Success can mean a lot of different things. To help you along, here’s a list of some of the most common goals for Rapidbott to achieve:
Reduce incoming emails, phone calls or chats
Reduce costs for the Customer Service department
Let Customer Support agents work more effectively
Increase customer satisfaction
Reduce churn
Growing your social media channels
Of course, your goals can be anything you want, so try to think of all the ways you want your new Rapidbott to have an impact on your business.
When you've chosen which goals you want to achieve with your Rapidbott, you’ll also want to add the right KPI’s to your goals. After all, you want to be able to measure whether your Rapidbott has reached these goals or not. Some examples of relevant KPI’s are:
Degree of automation
Cost reduction
Churn rate
Number of new leads
Deciding on your KPI’s not only helps you measure the success of your Rapidbott, it also makes it a lot easier to know exactly where you can improve your digital assistant. In the section of this guide we explain how you can keep track of your KPI’s in Rapidbott.
Let’s start building your Chatbot! We’ll help you with the right preparations and guide you through the process of creating your automated conversations. 👇
