# Comment Keywords

A very important and great feature inside of chatbots is the ability to let the user comment, like and send a person a pm when that person responds to on a post on your Facebook and or Instagram page.

You can find this if you go to the left-hand menu and press **Automation** then select the **Comment Keyword** tab.

<figure><img src="/files/FzGlBZTRaHIYDNLGenPb" alt=""><figcaption></figcaption></figure>

From here you will have a blue button in the top right corner name **+ New Comment Keyword**.

Once you have pressed the blue button **+ New Comment Keyword** then a pop-up window will open up. From here you will be able to set up your comment keyword trigger.

<figure><img src="/files/0fTwdZHX40bRUwmpYgdW" alt=""><figcaption><p>i</p></figcaption></figure>

During step 1 you will be able to select any of your Facebook or Instagram page posts depending on which channel you are in.

<figure><img src="/files/iNg0BsvPXDcv5Ln4aqhM" alt=""><figcaption></figcaption></figure>

With step 2 you are able to type in your keywords and determine the condition on when it needs to be triggered. By default, it is on **contains**, but you have the following options to choose from:

**“If comment: Is Contains Starts with Is anything One of the following keywords”**

<figure><img src="/files/zzjucPTJergGcY50FYho" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Do note that if you select **Is anything** the ability to type in your keywords will be disabled.
{% endhint %}

On **step 3** you will be able to create variations with which the chatbot will be able to reply to users who comment on your Page posts.

Advised is to at least add 5 variations to avoid the algorithm marking the replies as spam.

<figure><img src="/files/sVOnrqAO8Kh5nOINQbUs" alt=""><figcaption></figcaption></figure>

With **step 4** you will be able to add the flow that will be triggered when the chatbot will send the pm to the commenter.

<div align="left"><figure><img src="/files/ns3mWVBJPLHfWi9eacsX" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
**NOTE:** make sure that your initial message contains only **1 text message with a button**. As this counts as a user opt-in the user first needs to interact with this message before becoming a subscriber to your chatbot.
{% endhint %}

Inside of **step 5** you are able to set up a delay for when the chatbot should reply and send a pm to the user.

<div align="left"><figure><img src="/files/1f2IQ3m8EKi55a1BrB3F" alt=""><figcaption></figcaption></figure></div>

This will make it more human-like experience-wise. But it is totally optional.

In the final step, you will be able to match any of the settings to your liking 🔥&#x20;

<div align="left"><figure><img src="/files/OknTglgIekH2ezDUZj2R" alt=""><figcaption></figcaption></figure></div>

Once done press the blue button on the top right or bottom name **Save** and your comment keyword will now be shown in the main overview


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