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Easebuzz Payment Gateway Integration – Rapidbott

Easebuzz Payment Gateway Integration – Rapidbott

Overview

The Easebuzz Payment Gateway Integration on Rapidbott enables businesses to securely collect payments directly from chatbot conversations using Easebuzz checkout.

With this integration, you can:

  • Generate payment links dynamically

  • Collect payments via WhatsApp, Web, Instagram, and other channels

  • Track payment status inside chatbot flows

  • Automate post-payment actions using triggers

Supported Use Cases

  • One-time product payments

  • Service and booking charges

  • Advance or partial payments

  • Event registrations

  • Invoice-based collections

Prerequisites

Before installing the integration, ensure:

  1. An active Easebuzz merchant account

  2. Access to Easebuzz API credentials

  3. A Rapidbott workspace with Mini App access enabled

Installing the Easebuzz Integration

Step 1: Access Mini App Store

  1. Login to your Rapidbott Dashboard

  2. Select the required Workspace

  3. Navigate to: Mini Apps → App Store

Step 2: Install Easebuzz Mini App

  1. Locate Easebuzz Payment Gateway

  2. Click Install

  3. The Easebuzz Mini App will be added to your workspace

Step 3: Configure Easebuzz Credentials

After installation:

  1. Open Mini Apps → Easebuzz

  2. Enter the required credentials:

    • Merchant Key

    • Salt Key

    • Environment (Test / Live)

  3. Save the configuration

Easebuzz Credentials Explained

Easebuzz uses two mandatory credentials to authenticate and secure payment requests.

Merchant Key

What is Merchant Key?

The Merchant Key is a unique identifier assigned to your Easebuzz merchant account. It identifies the merchant initiating the payment request.

Where to Find Merchant Key

  1. Login to the Easebuzz Merchant Dashboard

  2. Go to: Account Settings → API Credentials

  3. Copy the Merchant Key

Salt Key

What is Salt Key?

The Salt Key is a secure secret used to:

  • Generate request hashes

  • Verify request authenticity

  • Protect payment data from tampering

This key must be kept confidential.

Where to Find Salt Key

  1. Login to the Easebuzz Merchant Dashboard

  2. Navigate to: Account Settings → API Credentials

  3. Copy the Salt Key

Environment-Based Keys

Easebuzz provides separate credentials for each environment.

Environment
Merchant Key
Salt Key

Test

Test Merchant Key

Test Salt Key

Live

Live Merchant Key

Live Salt Key

Always ensure the selected environment matches the keys used.

Creating a Payment Link

The Easebuzz Mini App generates a secure checkout link using the provided payment details.

Mandatory Payment Fields

Field
Description

Amount

Payment amount

Currency

Default: INR

Customer Name

Name of the payer

Phone Number

Mandatory and validated

Email Address

Mandatory and validated

Reference ID

Unique transaction reference

Amount Rules

  • Must be numeric

  • Up to two decimal places

  • Examples:

    • 10.00

    • 199.50

Phone Number Validation (Mandatory)

Easebuzz performs strict phone number validation.

India

  • Exactly 10 digits

  • Example: 9876543210

  • No spaces or special characters

Invalid phone numbers will cause payment link generation to fail.

Email Validation (Mandatory)

Missing or invalid emails will block payment creation.

Supported Currency

  • Default currency: INR

  • Use only currencies enabled in your Easebuzz account

Payment Flow

  1. User reaches payment step in chatbot

  2. Rapidbott sends payment request to Easebuzz

  3. Easebuzz generates checkout link

  4. User completes payment

  5. Easebuzz sends payment status

  6. Rapidbott triggers corresponding action

Payment Triggers in Rapidbott

Rapidbott automatically listens for payment status updates.

Available Triggers

Trigger
Description

Payment Success

Fired when payment is completed successfully

Payment Failed

Fired when payment fails or is cancelled

Payment Success Trigger

Triggered when:

  • Payment is successful

  • Transaction ID is generated

  • Payment status is confirmed

Common actions:

  • Send confirmation message

  • Share invoice or receipt

  • Continue chatbot flow

  • Notify admin or CRM

Payment Failed Trigger

Triggered when:

  • Payment fails

  • User cancels payment

  • Validation error occurs

Common actions:

  • Ask user to retry payment

  • Offer alternate payment option

  • Escalate to support

Common Issues & Troubleshooting

Payment Link Not Generated

Check the following:

  1. Phone number is missing or invalid

  2. Email address is missing or invalid

  3. Amount format is incorrect

  4. Merchant Key or Salt Key is incorrect

  5. Environment does not match keys

Authentication / Hash Errors

Possible causes:

  • Incorrect Salt Key

  • Mixed Test and Live credentials

  • Wrong environment selection

Best Practices

  • Always validate phone and email before payment

  • Use a unique reference ID for each transaction

  • Handle both success and failure triggers

  • Test thoroughly in Test Mode before Live

  • Keep Salt Key confidential

Example Chatbot Payment Flow

  1. Collect customer name, phone, email

  2. Confirm payable amount

  3. Generate Easebuzz payment link

  4. Wait for payment response

  5. Trigger success or failure path

Summary

  • Easebuzz integration enables secure chatbot payments

  • Merchant Key identifies your account

  • Salt Key secures transactions

  • Phone and email are mandatory

  • Rapidbott triggers automate post-payment actions

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