Step-by-Step Coexistence Onboarding
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Access to the WhatsApp Business API with Coexistence is only available to businesses actively using the WhatsApp Business App. Eligibility is determined by Meta based on account tenure and messaging quality history.
Step 1: Choose the option to connect your existing WhatsApp Business App
Step 2: Once the Business App number has been shared, a QR code with instructions to share contact and chat history.
Step 3: A message is sent on the WhatsApp Business App with a confirmation code and a click to scan the QR code option.
Step 4: Tapping the Scan QR code provides an option to share their WhatsApp Business app messaging history with you:
Step 5: Tapping the Scan QR code opens a page asking you to give the business permission to share its chat history with you.
Step 6: Once the Business App is connected with the Cloud API, the standard WhatsApp API flow takes over to complete the registration
The addition of coexistence can be a real game-changer for businesses that can leverage advanced features of the cloud API, such as Shared Chat Inboxes, Broadcast messaging, Chatbots, Automated Lead Assignment, AI settings, etc. This would be ideal for businesses looking for more automated and high-scale operations. They can also connect their CRM with the WhatsApp Business API (Cloud API) to connect their WhatsApp Sales funnel with other channels.
Business App users who prefer to use the business app can continue to operate without much change in its core feature capability. This gives them the flexibility to operate in an omnichannel fashion as per preference.
Rapidbott WhatsApp, an Official WhatsApp Tech Provider can help you with many of the capabilities for WhatsApp Business App users desire in their Cloud API solution. Shared Chat Inbox, Automated Chat Assignment, Messaging Flow Sequences, Chatbot, AI Conversations, expansive CRM, and more.
