Rapidbott Help Docs
HomeInstagramFacebookLinkedInTwitterWebsite
  • Welcome !
  • start here
    • Getting Support
    • FAQ's
    • WhatsApp Common Questions(FAQ)
    • Pricing Plans
  • getting started guide
    • Introduction
    • Set your goals
    • Building your Chatbot with Rapidbott.
    • Maintain success
  • Rapidbott guide for beginners
    • Introduction
    • What is a Chatbot
    • Channels
    • Benefits & importance
    • Use cases
  • platform
    • Introduction
      • How to start free trial
      • Forgot Password
      • Getting Started Checklist
      • Platform Overview
      • Workspaces & Members
      • Platform default limits
      • Integrations
        • Stripe
        • PayPal
        • Cloudinary
        • Shopify
        • Facebook Business
        • Calendly
        • Slack
        • Google Sheets
        • Data Store
        • Twilio
        • Signalwire
        • Email (SMTP / Gmail)
        • MailChimp
        • VideoSdk
      • Ecommerce
        • Setup Ecommerce
        • Use Ecommerce in the Flow
        • WooCommerce
    • Connect to Channels
    • Agents Group Chat
    • Website Chat
    • My Contents
      • Email Templates
      • Rapidbott Bot Templates
    • WhatsApp Channel
      • Connect with WhatsApp Cloud API
        • Using a phone number already in use with WhatsApp App
        • Step-by-Step Coexistence Onboarding
      • WhatsApp Cloud API Old
      • Connect with Com.bot
      • Connect with Twilio
      • Connect with 360Dialog
      • Connect with 360 Dialog Sandbox
      • How to get your business verified?
      • WABA Policy Enforcement
  • flow builder
    • Flow builder overview
    • Basic Actions
      • Add & Remove Tag
      • Subscribe and Unsubscribe to Bot
      • Set Email Opt-in & Opt-Out
      • Set SMS Opt-in & Opt-Out
      • Steps
      • Question step
      • Variable Operation
      • JSON Operation
      • Send Notification
      • Condition Step
      • Split Step
      • Go To Step
      • Mark Conversation Open/Pending/Spam/Done/Invalid
      • Add note to teammates
      • Delete Bot User
      • Assign to agent/agent group
      • Resume Bot Automation
      • Talk to human/Pause automation
    • Advanced Actions
      • External Request
    • Field variable
    • Sub Flows
      • Sub Flow
      • Workflow
      • Function Flow
  • Artificial Intelligencs
    • OpenAI | ChatGPT
    • DeepSeek AI
    • Google Gemini
    • Claude AI
    • X.AI Integration
    • Coze
    • Dialogflow
  • Mini Apps
    • What is Mini-App?
    • Create Mini-Apps (1.0)
    • Use Mini-Apps
    • Publish Mini-App
    • Mini-App 2.0
      • Overview (mini-app 2.0)
      • Flow Builder (mini-app 2.0)
      • Flows
      • App Fields
      • Auth
      • Action Subflow
      • Triggers
      • One Time Urls
      • Sources
      • Settings
      • Razorpay Demo (Indian Payment Gateway)
  • Users
    • Live Chat
    • Bot Contacts/Users
  • bot automation
    • Keywords
    • Sequences
    • Triggers
    • Comment Keywords
  • contents
    • Custom Fields
    • Tags
    • One Time Notification (Facebook)
    • Personas
    • Menus
    • Customer Feedback (Facebook)
  • tools
    • Error Logs
    • Testers
    • Admins
    • Multi Languages
    • Inbound Webooks
  • Broadcasting
    • Broadcasts
  • developers
    • Rapidbott API
    • Dynamic Content
      • Messages format
      • Buttons
      • Actions format
      • Quick replies
      • Goto
      • Variables
  • Beta Launch
    • Day One
  • Common Error Log Database
    • Common Errors
      • Global Error
      • Facebook Channel Common Errors
      • WhatsApp Channel Common Errors
      • Instagram Channel Common Errors
      • Webchat/Omnichannel Errors
      • SMS Channel Common Errors
      • Voice Channel Common Errors
      • Telegram Channel Common Errors
  • Bot Add-Ons
    • Bot Add-Ons
  • community
    • Website
    • Facebook
    • Instagram
    • Twitter
    • LinkedIn
Powered by GitBook
On this page
  • How to Create a Tag
  • Use Tags in flow
  • Watch Tags on Live Chat
  • Remove Tag
  • Add Multiple Tags
  • Remove Multiple Tags

Was this helpful?

  1. flow builder
  2. Basic Actions

Add & Remove Tag

PreviousBasic ActionsNextSubscribe and Unsubscribe to Bot

Last updated 5 months ago

Was this helpful?

Tags would help you to identify and segregate your chat information for an informed decision.

Let’s Assume you have a flow of asking users whether they are interested in a trip to Europe or Asia. Then we will tag the users accordingly.

We will cover the following action in the Tags options.

  • How to Create a Tag.

  • Use Tags in flow.

  • Watch Tags on Live Chat

How to Create a Tag

Click on Contents and here select the Tags option, In order to create or delete any tag we will use this window. Now choose the new Tag button.

Now create an asia_lead tag for those users who select Asia for the tour option. The same goes for the Europe lead as well.

These Tags can be deleted from the rightmost option of the Grid.

Use Tags in flow

Go to the Flow choose Basic Action and select Add Tag option.

Here select the appropriate tag for all the users who select Europe as a holiday destination and the same goes for Asia destinations.

Watch Tags on Live Chat

Now Run this flow and check its impact on the Live Chat section. Here Chat agent can see the user Tags, as well as manually add or delete the tags according to the situation.

Remove Tag

Remove Tags can be utilized via the Basic Action option. Let’s assume a scenario where the user is not interested in contacting a chat representative.

What we did we add a primary action and by selecting a Button we will trigger this action which will remove the tags that we previously selected in our chat.

Add Multiple Tags

This option allows the chat builder to add multiple tags in one go, So Whenever a user adds a destination of Europe/Asia we will add more than one tag. Just go to the basic option and select the “Add Multiple Tags” option.

Here you can select the already created Tags from the Contents section.

Remove Multiple Tags

This option allows the chat builder to remove multiple tags in one go, So Whenever the user adds a destination of Europe/Asia, but at the end of the chat if he presses the button not interested in the chat. We will remove the tags from the Remove Multiple Tags option.