Rapidbott Help Docs
HomeInstagramFacebookLinkedInTwitterWebsite
  • Welcome !
  • start here
    • Getting Support
    • FAQ's
    • WhatsApp Common Questions(FAQ)
    • Pricing Plans
  • getting started guide
    • Introduction
    • Set your goals
    • Building your Chatbot with Rapidbott.
    • Maintain success
  • Rapidbott guide for beginners
    • Introduction
    • What is a Chatbot
    • Channels
    • Benefits & importance
    • Use cases
  • platform
    • Introduction
      • How to start free trial
      • Forgot Password
      • Getting Started Checklist
      • Platform Overview
      • Workspaces & Members
      • Platform default limits
      • Integrations
        • Stripe
        • PayPal
        • Cloudinary
        • Shopify
        • Facebook Business
        • Calendly
        • Slack
        • Google Sheets
        • Data Store
        • Twilio
        • Signalwire
        • Email (SMTP / Gmail)
        • MailChimp
        • VideoSdk
      • Ecommerce
        • Setup Ecommerce
        • Use Ecommerce in the Flow
        • WooCommerce
    • Connect to Channels
    • Agents Group Chat
    • Website Chat
    • My Contents
      • Email Templates
      • Rapidbott Bot Templates
    • WhatsApp Channel
      • Connect with WhatsApp Cloud API
        • Using a phone number already in use with WhatsApp App
        • Step-by-Step Coexistence Onboarding
      • WhatsApp Cloud API Old
      • Connect with Com.bot
      • Connect with Twilio
      • Connect with 360Dialog
      • Connect with 360 Dialog Sandbox
      • How to get your business verified?
      • WABA Policy Enforcement
  • flow builder
    • Flow builder overview
    • Basic Actions
      • Add & Remove Tag
      • Subscribe and Unsubscribe to Bot
      • Set Email Opt-in & Opt-Out
      • Set SMS Opt-in & Opt-Out
      • Steps
      • Question step
      • Variable Operation
      • JSON Operation
      • Send Notification
      • Condition Step
      • Split Step
      • Go To Step
      • Mark Conversation Open/Pending/Spam/Done/Invalid
      • Add note to teammates
      • Delete Bot User
      • Assign to agent/agent group
      • Resume Bot Automation
      • Talk to human/Pause automation
    • Advanced Actions
      • External Request
    • Field variable
    • Sub Flows
      • Sub Flow
      • Workflow
      • Function Flow
  • Artificial Intelligencs
    • OpenAI | ChatGPT
    • DeepSeek AI
    • Google Gemini
    • Claude AI
    • X.AI Integration
    • Coze
    • Dialogflow
  • Mini Apps
    • What is Mini-App?
    • Create Mini-Apps (1.0)
    • Use Mini-Apps
    • Publish Mini-App
    • Mini-App 2.0
      • Overview (mini-app 2.0)
      • Flow Builder (mini-app 2.0)
      • Flows
      • App Fields
      • Auth
      • Action Subflow
      • Triggers
      • One Time Urls
      • Sources
      • Settings
      • Razorpay Demo (Indian Payment Gateway)
  • Users
    • Live Chat
    • Bot Contacts/Users
  • bot automation
    • Keywords
    • Sequences
    • Triggers
    • Comment Keywords
  • contents
    • Custom Fields
    • Tags
    • One Time Notification (Facebook)
    • Personas
    • Menus
    • Customer Feedback (Facebook)
  • tools
    • Error Logs
    • Testers
    • Admins
    • Multi Languages
    • Inbound Webooks
  • Broadcasting
    • Broadcasts
  • developers
    • Rapidbott API
    • Dynamic Content
      • Messages format
      • Buttons
      • Actions format
      • Quick replies
      • Goto
      • Variables
  • Beta Launch
    • Day One
  • Common Error Log Database
    • Common Errors
      • Global Error
      • Facebook Channel Common Errors
      • WhatsApp Channel Common Errors
      • Instagram Channel Common Errors
      • Webchat/Omnichannel Errors
      • SMS Channel Common Errors
      • Voice Channel Common Errors
      • Telegram Channel Common Errors
  • Bot Add-Ons
    • Bot Add-Ons
  • community
    • Website
    • Facebook
    • Instagram
    • Twitter
    • LinkedIn
Powered by GitBook
On this page
  • From Flow Builder:
  • From Live Chat:
  • From Bot Users:
  • Triggers:

Was this helpful?

  1. flow builder
  2. Basic Actions

Subscribe and Unsubscribe to Bot

Users can subscribe to or unsubscribe from the bot via the Flow Builder or Live Chat. You can also set triggers for both actions.

PreviousAdd & Remove TagNextSet Email Opt-in & Opt-Out

Last updated 5 months ago

Was this helpful?

From Flow Builder:

In Flow Builder, you'll find the subscribe and unsubscribe options under Action Step → Basic Actions.

  • Subscribe: When a user subscribes to a bot, they will start receiving automated responses from the bot.

  • Unsubscribe: When a user is unsubscribed, they will no longer receive automated responses from the bot. Messages from the user will still be visible in Live Chat, but agents won't be able to send replies to that user.

From Live Chat:

Users can also subscribe or unsubscribe directly from Live Chat.

If the user is already subscribed, only the Unsubscribe option will be available.

When unsubscribed, you will not be able to send any messages, even from Live Chat, and an error will be displayed indicating that the user is unsubscribed from the bot.

However, you can subscribe the user again directly from Live Chat.

From Bot Users:

You can also subscribe or unsubscribe users through the Bot Users section. This action can be performed for:

  • Individual Users: Select and apply the action to a specific user.

  • Bulk Users: You can perform subscription or unsubscription actions for multiple users at once

Triggers:

You can set triggers for when a user subscribes or unsubscribes from the bot.

Note: When a user sends a message to your bot for the first time, they are automatically subscribed. If a trigger is set on the subscription, this could result in duplication during the first message exchange.

Unsubscribed Users: Once a user is unsubscribed, messages cannot be sent via the flow. However, you can still:

  • Send an email, Use an action node to add tags, Update the Custom User Field (CUF) value, and run an external request.